Terms of service

1. Service description

Cleo HQ is a software-as-a-service (SaaS) product that provides AI-powered virtual workers for solo founders. The service includes AI conversations, project management tools, and business planning assistance.

2. Account terms

• You must be at least 18 years old to use Cleo HQ.
• You are responsible for maintaining the security of your account credentials.
• One person may not maintain more than one free account.
• You may not use the service for any illegal or unauthorised purpose.

3. Billing and refunds

• The Pro plan is billed monthly ($39/month) or annually ($390/year). The Studio plan is billed monthly ($99/month) or annually ($990/year). The Team plan is billed monthly ($199/month) or annually ($1990/year, 5 seats included).
• There is no free trial. The free tier (10 daily credits, all 12 workers) serves as the evaluation period.
• You may cancel your subscription at any time. Access continues until the end of the current billing period.
• Refunds are provided at our discretion for billing issues or if the service was materially unavailable during the billing period.
• Payments are processed by Stripe. We do not store your payment card details.

4. Acceptable use

You agree not to:

• Use the service to generate content that is illegal, harmful, or violates third-party rights
• Attempt to reverse-engineer, hack, or disrupt the service
• Resell or redistribute AI-generated outputs as if they were produced by a human professional
• Use automated tools to scrape or bulk-extract content from the service
• Share your account credentials with others

5. Infrastructure and hosting

Cleo HQ may provide shared infrastructure — including database, hosting, and deployment services — for development, testing, and early-stage production use of applications created through the platform.

• Shared infrastructure is subject to technical limits including database read/write quotas, storage caps, bandwidth limits, and compute restrictions, which vary by subscription tier.
• Applications that generate excessive database reads, writes, storage usage, bandwidth, compute consumption, or other resource-intensive activity may be throttled, suspended, or restricted at our discretion to protect platform stability.
• If an application exceeds shared infrastructure limits or is otherwise unsuitable for shared hosting, Cleo HQ may require the founder to migrate the application to infrastructure owned and managed by the founder (e.g. their own Firebase, Vercel, or equivalent services).
• Cleo HQ reserves the right to modify, enforce, or introduce infrastructure limits at any time. Founders will be given reasonable notice before enforcement actions are taken, except in cases where immediate action is required to protect platform stability.

6. Fair use and usage limits

Plans described as "unlimited" (e.g. unlimited messages, unlimited projects) are subject to a fair use policy. Fair use means usage that is reasonable for a single founder or small team building and operating applications.

• Usage that is disproportionate to normal human interaction patterns — including automated or scripted requests, bulk content generation, or sustained high-volume activity — may be considered outside fair use.
• Cleo HQ reserves the right to throttle, rate-limit, or suspend accounts that exceed fair use thresholds. We will attempt to contact you before taking action where practical.
• Founders are responsible for the behaviour, traffic patterns, integrations, and resource consumption of applications they create or deploy through Cleo HQ.

7. AI output disclaimer

While our AI workers are designed to provide helpful business guidance, their outputs are generated by artificial intelligence and may contain inaccuracies. You are solely responsible for verifying and acting on any information provided.

8. Intellectual property

• You retain ownership of all content you input into Cleo HQ.
• AI-generated outputs are provided for your use. You may use them in your business.
• The Cleo HQ brand, design, and codebase are our intellectual property.
• You may not use the Cleo HQ name or branding without permission.

9. Limitation of liability

To the maximum extent permitted by law, Cleo HQ and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service. Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.

10. Termination

You may delete your account at any time via Settings. We reserve the right to suspend or terminate accounts that violate these terms. Upon termination, your data will be permanently deleted in accordance with our Privacy Policy.

11. Governing law

These terms are governed by the laws of Australia. Any disputes shall be resolved in the courts of the relevant Australian jurisdiction.

12. Contact

For questions about these terms, contact us at hello@cleohq.com.